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The website states the following, "New Customer Service System details." I viewed that the web site stated " This system is used to place tickets with our support department." They also said " By automating this process we are able to spend more time on your query. You can start a new ticket here. But we recommend that you register. First to give us as much information as possible to aid in resolving your question. Knowledgebase - Frequently Asked Questions." The meta header had deskpro as the first search term. This keyword is followed by deskpro.com, headstartsolutions, and headstartsolutions.com which isn't as important as deskpro. The other words they uses is help. desk is included and could not be understood by search engines.